- 20 Marks
BMF – Nov 2022 – L1 – SB – Q5 – Communication in Business
The question covers individual behaviour at the workplace and various forms of communication.
Question
An efficient manager maintains a culture of open and regular communication to resolve differences and create mutual understanding among members of the organisation.
Required:
a. State FIVE characteristics of individual behaviour at the workplace. (5 Marks)
b. Explain briefly the terms “electronic communication”, “visual communication”, and “non-verbal communication”. (15 Marks)
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