Question Tag: TQM Implementation

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BMIS – May 2016 – L1 – Q6a – Operations strategy

Explain Total Quality Management and suggest four guidelines to reduce employee resistance to its implementation.

Total quality management has gained attention in both manufacturing and service firms as a way of improving on the firm’s operations, yet its implementation has met a lot of resistance from employees. You are required to:
i) Explain total quality management.
ii) Suggest FOUR guidelines that can be adopted to reduce such resistance.

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BMIS – May 2016 – L1 – Q6a – Operations strategy

Explain Total Quality Management and suggest four guidelines to reduce employee resistance to its implementation.

Total quality management has gained attention in both manufacturing and service firms as a way of improving on the firm’s operations, yet its implementation has met a lot of resistance from employees. You are required to:
i) Explain total quality management.
ii) Suggest FOUR guidelines that can be adopted to reduce such resistance.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.