TQM Implementation – NBC Institute

BMIS – May 2016 – L1 – Q6a – Operations strategy

Explain Total Quality Management and suggest four guidelines to reduce employee resistance to its implementation.

Question

Total quality management has gained attention in both manufacturing and service firms as a way of improving on the firm’s operations, yet its implementation has met a lot of resistance from employees. You are required to:
i) Explain total quality management.
ii) Suggest FOUR guidelines that can be adopted to reduce such resistance.

Answer

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Tags: Change Management, Employee Resistance, Total Quality Management, TQM Implementation
Level: Level 1

Topic: Operations strategy
Series: MAY 2016

Question Tag: TQM Implementation

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BMIS – May 2016 – L1 – Q6a – Operations strategy

Explain Total Quality Management and suggest four guidelines to reduce employee resistance to its implementation.

BMIS – May 2016 – L1 – Q6a – Operations strategy

Explain Total Quality Management and suggest four guidelines to reduce employee resistance to its implementation.

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Question Tag: TQM Implementation

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BMIS – May 2016 – L1 – Q6a – Operations strategy

Explain Total Quality Management and suggest four guidelines to reduce employee resistance to its implementation.

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BMIS – May 2016 – L1 – Q6a – Operations strategy

Explain Total Quality Management and suggest four guidelines to reduce employee resistance to its implementation.

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