- 20 Marks
BMIS – Nov 2023 – L1 – Q3 – Management and leadership
Explain workplace conflict, describe its characteristics, and suggest measures for a supervisor to manage conflicts effectively.
Question
A healthy conflict within an organisation can lead to the generation of new and improved methods of doing things and possibly increased productivity. However, if not properly handled, a conflict could become destructive and have negative consequences on the operations of the organisation.
Required: a) Explain conflict at the workplace. (2 marks)
b) Explain SIX (6) characteristics of a workplace conflict. (12 marks)
c) Suggest THREE (3) measures you would adopt as a Supervisor to manage a conflict. (6 marks)
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