- 20 Marks
BMIS – Nov 2015 – L1 – Q7 – The internet, cloud computing, IS security, and blockchain
Discuss the proper acquisition of software and handling of software defects and problems.
Question
SoEasy is a medium-sized firm in the detergent manufacturing sector. It started operations in 2008 and its customer base is quite large, comprising both foreign and local firms and individuals.
In July 2012, the management of SoEasy approved the automation of its operations using an off-the-shelf package. Around May 2013, a number of defects and problems were identified with the software. The local agents of the software providers were accordingly invited for a discussion and solution of the defects and problems.
The management of SoEasy directed that to save time, the agents should quickly do the fixes on their own for normal operations to continue.
After the agents reported they had completed their job, operations continued without any tests being performed. Two months later, operations nearly came to a halt because of software issues.
Required:
a) Explain how the software should have been acquired and the bugs (software errors) corrected. (10 marks)
b) Advise the management of SoEasy on the way software defects and problems should have been handled in the future. (10 marks)
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