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b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs.
Required:
i) Distinguish between Quality Management, Quality Assurance, and Quality Control.
(6 marks)
ii) Outline any TWO of the five general activities involved in quality management systems.
(4 marks)
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a) A strategy is a course of action, including the specification of resources required to achieve a specific objective. Strategy is concerned with the higher direction of an enterprise that involves top management.
As an alternative to a systematic goal-structured approach, an organization may focus on Critical Success Factors (CSFs) to manage strategy. Johnson and Scholes describe SIX stages in the process of managing strategy using CSFs.
Required:
i) What are Critical Success Factors (CSFs)?
(2 marks)
ii) Explain any FOUR of the stages of managing strategy using CSFs.
(8 marks)
Find Related Questions by Tags, levels, etc.
Find Related Questions by Tags, levels, etc.
b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs.
Required:
i) Distinguish between Quality Management, Quality Assurance, and Quality Control.
(6 marks)
ii) Outline any TWO of the five general activities involved in quality management systems.
(4 marks)
Find Related Questions by Tags, levels, etc.
a) A strategy is a course of action, including the specification of resources required to achieve a specific objective. Strategy is concerned with the higher direction of an enterprise that involves top management.
As an alternative to a systematic goal-structured approach, an organization may focus on Critical Success Factors (CSFs) to manage strategy. Johnson and Scholes describe SIX stages in the process of managing strategy using CSFs.
Required:
i) What are Critical Success Factors (CSFs)?
(2 marks)
ii) Explain any FOUR of the stages of managing strategy using CSFs.
(8 marks)
Find Related Questions by Tags, levels, etc.
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