- 6 Marks
MA – Nov 2021 – L2 – Q2a – Models of evaluation Quality
Explain product and process benchmarking, and state difficulties in competitive benchmarking.
Question
a) It is a fact that human beings are unique individuals, yet some look up to successful people as mentors, and there is nothing wrong with that. It is believed that it is not necessary to reinvent the wheel in everything we want to do. Where others have done it well, we can follow their steps.
In business, there are several areas where one company can benchmark successful ones to remain competitive. Successful organizations always seek to follow best practices to enhance their operations and meet customers’ satisfaction.
Required:
i) Explain product benchmarking. (2 marks)
ii) Explain process benchmarking. (2 marks)
iii) State TWO (2) difficulties that may be faced when embarking on Competitive Benchmarking. (2 marks)
Find Related Questions by Tags, levels, etc.
- Tags: Competitive Benchmarking, Process Benchmarking, Product Benchmarking
- Level: Level 2
- Topic: Models of evaluation Quality
- Series: NOV 2021