- 20 Marks
BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems
Explain Business Process Re-engineering (BPR) and discuss how technology can change business activities.
Question
CLife is a large manufacturing firm dealing in several product lines. Currently, there are plans to explore other foreign markets for its products. Forty staff are tasked with matching goods received notes with orders and then with invoices.
It has been observed that an appreciable length of time is spent trying to find out why some of the sets of three documents do not agree.
While some managers recommend the computerisation of the existing process to facilitate matching, others propose the use of Business Process Re-engineering.
a) Explain Business Process Re-engineering.
(3 marks)
b) State FIVE characteristics of a re-engineered business process. (5 marks)
c) Explain SIX examples of how technology can change the way business activities are conducted, with reference to the CLife scenario where appropriate. (12 marks)
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