Management Concepts – NBC Institute

MA – May 2020 – L2 – Q2a – Other Aspects of Performance Measurement

Discuss four management concepts that can be used by a management accountant to achieve customer satisfaction.

Question

a) Given the dynamic environment within which organisations operate, the Management Accountant’s role has evolved to include providing information that would assist the firm to design strategies geared towards achieving competitive advantage through sustained customer satisfaction. These strategies target key success factors which include cost efficiency, quality, time, and innovation because of the value placed on them by customers.

Required:

i) Discuss FOUR (4) management concepts that the Management Accountant can use to achieve customer satisfaction. (8 marks)

ii) State FOUR (4) questions that a good decision maker might pose in order to make an assessment of the value of information. (2 marks)

Answer

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Tags: Benchmarking, Customer Satisfaction, Employee empowerment, Management Concepts, TQM, Value chain analysis
Level: Level 2

Topic: Other Aspects of Performance Measurement
Series: MAY 2020

BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

Question

b) Explain the following:
i) Leadership
ii) Power
iii) Authority
(8 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Authority, Leadership, Management Concepts, Organizational Behavior, Power
Level: Level 1

Topic: Management and leadership
Series: NOV 2017

MA – May 2020 – L2 – Q2a – Other Aspects of Performance Measurement

Discuss four management concepts that can be used by a management accountant to achieve customer satisfaction.

Question

Required:

i) Discuss FOUR (4) management concepts that the Management Accountant can use to achieve customer satisfaction. (8 marks)

ii) State FOUR (4) questions that a good decision maker might pose in order to make an assessment of the value of information. (2 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Benchmarking, Customer Satisfaction, Employee empowerment, Management Concepts, TQM, Value chain analysis
Level: Level 2

Topic: Other Aspects of Performance Measurement
Series: MAY 2020

BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

Question

b) Explain the following:
i) Leadership
ii) Power
iii) Authority
(8 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Authority, Leadership, Management Concepts, Organizational Behavior, Power
Level: Level 1

Topic: Management and leadership
Series: NOV 2017

Question Tag: Management Concepts

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MA – May 2020 – L2 – Q2a – Other Aspects of Performance Measurement

Discuss four management concepts that can be used by a management accountant to achieve customer satisfaction.

BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

MA – May 2020 – L2 – Q2a – Other Aspects of Performance Measurement

Discuss four management concepts that can be used by a management accountant to achieve customer satisfaction.

BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

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MA – May 2020 – L2 – Q2a – Other Aspects of Performance Measurement

Discuss four management concepts that can be used by a management accountant to achieve customer satisfaction.

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BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

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MA – May 2020 – L2 – Q2a – Other Aspects of Performance Measurement

Discuss four management concepts that can be used by a management accountant to achieve customer satisfaction.

You're reporting an error for "MA – May 2020 – L2 – Q2a – Other Aspects of Performance Measurement"

BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

You're reporting an error for "BMIS – Nov 2017 – L1 – Q3b – Management and leadership"

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