- 10 Marks
SCS – Dec 2022 – L3 – Q4b – Strategy implementation
Explain the levers of change and discuss the benefits of an external change agent for leading change in TCWL.
Question
The Board Chairman wants the new CEO to keep to the original vision and mission upon which the company was founded, but the new CEO has his own idea of the direction he wants to take the company. He, therefore, desires to implement some changes, including the introduction of a new organisational structure.
Required:
i) Explain FOUR (4) levers of change that the CEO must adopt to successfully implement the changes he desires in TCWL. (6 marks)
ii) Briefly discuss FOUR (4) benefits of an external change agent if the CEO decides to engage one to lead the proposed changes. (4 marks)
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