Question Tag: Critical Success Factors

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SCS – May 2021 – L3 – Q4b – Strategy implementation

Identify and present the four perspectives of the Balanced Scorecard and outcome measures relevant to SBL’s performance using case information.

In a table format with the heading “Perspective” and “Outcome measures,” identify the Balanced Scorecard FOUR (4) aspects of performance using the information provided from the SBL case study. (12 marks)

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SCS – May 2021 – L3 – Q4a – Strategy implementation

Explain the relevance of the Balanced Scorecard in measuring SBL’s performance as a Critical Success Factor.

The board is concerned that currently there is no formalized method to evaluate the strategic performance of SBL. At a board meeting to brainstorm, Bismark suggested the use of a Balanced Scorecard but his only concern was that it applies to the service industry. Debora Dede Boateng disagrees.

Required:
a) Explain to the board why the Balanced Scorecard can be used or otherwise as a Critical Success Factor (CSF) when measuring the performance of SBL. (8 marks)

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BMIS – Nov 2017 – L1 – Q7a – Competitive advantage and strategic direction

Explain Critical Success Factors (CSFs) and stages in managing strategy using CSFs.

a) A strategy is a course of action, including the specification of resources required to achieve a specific objective. Strategy is concerned with the higher direction of an enterprise that involves top management.

As an alternative to a systematic goal-structured approach, an organization may focus on Critical Success Factors (CSFs) to manage strategy. Johnson and Scholes describe SIX stages in the process of managing strategy using CSFs.

Required:
i) What are Critical Success Factors (CSFs)?
(2 marks)

ii) Explain any FOUR of the stages of managing strategy using CSFs.
(8 marks)

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SCS – May 2021 – L3 – Q4b – Strategy implementation

Identify and present the four perspectives of the Balanced Scorecard and outcome measures relevant to SBL’s performance using case information.

In a table format with the heading “Perspective” and “Outcome measures,” identify the Balanced Scorecard FOUR (4) aspects of performance using the information provided from the SBL case study. (12 marks)

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SCS – May 2021 – L3 – Q4a – Strategy implementation

Explain the relevance of the Balanced Scorecard in measuring SBL’s performance as a Critical Success Factor.

The board is concerned that currently there is no formalized method to evaluate the strategic performance of SBL. At a board meeting to brainstorm, Bismark suggested the use of a Balanced Scorecard but his only concern was that it applies to the service industry. Debora Dede Boateng disagrees.

Required:
a) Explain to the board why the Balanced Scorecard can be used or otherwise as a Critical Success Factor (CSF) when measuring the performance of SBL. (8 marks)

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BMIS – Nov 2017 – L1 – Q7a – Competitive advantage and strategic direction

Explain Critical Success Factors (CSFs) and stages in managing strategy using CSFs.

a) A strategy is a course of action, including the specification of resources required to achieve a specific objective. Strategy is concerned with the higher direction of an enterprise that involves top management.

As an alternative to a systematic goal-structured approach, an organization may focus on Critical Success Factors (CSFs) to manage strategy. Johnson and Scholes describe SIX stages in the process of managing strategy using CSFs.

Required:
i) What are Critical Success Factors (CSFs)?
(2 marks)

ii) Explain any FOUR of the stages of managing strategy using CSFs.
(8 marks)

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