Topic: Operations strategy

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  • 10 Marks

BMIS-Nov-2024-L1-Q4a-Advantages of Appointing a Single Distributor in Ghana

Discusses the advantages of appointing a single distributor for business operations in Ghana.

Beta Equipment is a Taiwanese manufacturer of various types of printers and has recently decided to export its products to Ghana. Beta Equipment is considering appointing a single distributor in Ghana who would represent the exporter and would be responsible for the entire marketing operations in this country.
Required:
Explain FIVE advantages that Beta Equipment would achieve through the appointment of a single distributor for import and distribution of its products in Ghana.

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  • 10 Marks

Question Title: BMIS – Nov 2019 – L1 – Q5a – Factors in Developing a Good Layout

Discuss the factors an organization should consider in developing a good layout

The layout of an operation or process means how resources are positioned relative to each other,
how various tasks are allocated to these resources, and the general appearance of the resources.
Together these three decisions will dictate the pattern and nature of how transformed resources
progress through the operation or process. If the layout proves wrong, it can lead to over-long
or confused flow patterns, customer queues in an organization, long process times, inflexible
operations, unpredictable flow, high costs and a poor response for whoever is within the
operation, whether they are customers or staff.

Required

Explain FOUR (4) factors an organization should consider in such a layout. (10 marks)

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  • 10 Marks

BMIS – Nov 2019 – L1 – Q5b – Methods of Plant Layout

Explain methods of plant layout in an organization, including fixed-position, process, and line layouts.

b) Explain the following methods of plant layout in an organization:
i) Fixed position
ii) Process
iii) Product (10 marks)

 

 

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  • 5 Marks

BMIS – Nov 2021 – L1 – Q5c – Operations strategy

Advise on two effective promotion tools to raise customer awareness for a new detergent product.

Business promotion is meant to raise the customer’s awareness of the existence of a product or service. To achieve this objective, organisations employ different media to promote their business. Kofi Kodua wants your advice on promotion strategy because he is about to launch a new product called “One Corner”, used as a detergent.

Required:

Advise Kofi Kodua on TWO (2) effective promotion tools to raise customers’ consciousness about the new product. (5 marks)

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  • 10 Marks

BMIS – May 2020 – L1 – Q4a – Operations strategy

Identify and explain the most appropriate plant layout for a fishing boat manufacturing company and outline its advantages.

A fishing boat manufacturing company at Elmina intends to expand its business and has decided to locate another production facility at Winneba.

Required:
Identify and explain the most appropriate plant layout for the company’s operations and explain FOUR (4) advantages associated with the selected plant layout. (10 marks)

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  • 10 Marks

BMIS – May 2019 – L1 – Q3b – Operations strategy

Explain the costs associated with producing quality products in reference to the four types of quality cost.

Quality Management is a prerequisite for every industrial concern. Producing high-quality products as opposed to poor-quality products is a preferred option when it comes to determining demand for goods and services. However, some argue that producing higher-quality output increases costs, as more expensive resources are likely to be required to achieve a higher standard. Others argue that poor-quality output will lead to customer dissatisfaction, which generates costs associated with complaint resolution and loss of revenue as customers move to competitors.

Required:
In reference to the FOUR (4) types of quality cost, explain the costs associated with producing quality products. (10 marks)

 

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  • 6 Marks

BMIS – Nov 2016 – L1 – Q2a – Operations strategy

Identify reasons for employee resistance to the implementation of Total Quality Management (TQM).

Your company has implemented a Total Quality Management approach (TQM), but this has been resisted by most of the employees. State THREE reasons that might have accounted for such resistance. (6 marks)

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  • 10 Marks

BMIS – March 2024 – L1 – Q4b – Operations strategy

Explain Total Quality Management (TQM) and outline four conditions for its successful implementation in organizations facing employee resistance.

Both manufacturing and service organisations are making increasing use of Total Quality Management (TQM) in their attempt to achieve operational efficiency. However, its implementation has been met with some form of resistance from employees who do not seem to fully appreciate the concept.

Required: i) Explain Total Quality Management (TQM). (2 marks) ii) Outline FOUR (4) conditions which must prevail for the successful implementation of the Total Quality Management (TQM) concept. (8 marks)

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  • 10 Marks

BMIS – March 2024 – L1 – Q4a – Operations strategy

Explain five remedies to solve the fundamental problem of poor customer service in organizations implementing promotional campaigns.

Most organisations implement promotional campaigns with the objective of attracting new customers and retaining existing ones. The sad news is that their objectives are never realised because they fail to solve the fundamental problem of poor customer services.

Required: Explain FIVE (5) remedies which can be used to solve this fundamental problem.

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  • 10 Marks

BMIS – Nov 2017 – L1 – Q7b – Operations strategy

b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs. Required: i) Distinguish between Quality Management, Quality Assurance, and Quality Control. (6 marks) ii) Outline any TWO of the five general activities involved in quality management systems. (4 marks)

b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs.

Required:
i) Distinguish between Quality Management, Quality Assurance, and Quality Control.
(6 marks)

ii) Outline any TWO of the five general activities involved in quality management systems.
(4 marks)

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  • 10 Marks

BMIS-Nov-2024-L1-Q4a-Advantages of Appointing a Single Distributor in Ghana

Discusses the advantages of appointing a single distributor for business operations in Ghana.

Beta Equipment is a Taiwanese manufacturer of various types of printers and has recently decided to export its products to Ghana. Beta Equipment is considering appointing a single distributor in Ghana who would represent the exporter and would be responsible for the entire marketing operations in this country.
Required:
Explain FIVE advantages that Beta Equipment would achieve through the appointment of a single distributor for import and distribution of its products in Ghana.

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  • 10 Marks

Question Title: BMIS – Nov 2019 – L1 – Q5a – Factors in Developing a Good Layout

Discuss the factors an organization should consider in developing a good layout

The layout of an operation or process means how resources are positioned relative to each other,
how various tasks are allocated to these resources, and the general appearance of the resources.
Together these three decisions will dictate the pattern and nature of how transformed resources
progress through the operation or process. If the layout proves wrong, it can lead to over-long
or confused flow patterns, customer queues in an organization, long process times, inflexible
operations, unpredictable flow, high costs and a poor response for whoever is within the
operation, whether they are customers or staff.

Required

Explain FOUR (4) factors an organization should consider in such a layout. (10 marks)

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  • 10 Marks

BMIS – Nov 2019 – L1 – Q5b – Methods of Plant Layout

Explain methods of plant layout in an organization, including fixed-position, process, and line layouts.

b) Explain the following methods of plant layout in an organization:
i) Fixed position
ii) Process
iii) Product (10 marks)

 

 

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  • 5 Marks

BMIS – Nov 2021 – L1 – Q5c – Operations strategy

Advise on two effective promotion tools to raise customer awareness for a new detergent product.

Business promotion is meant to raise the customer’s awareness of the existence of a product or service. To achieve this objective, organisations employ different media to promote their business. Kofi Kodua wants your advice on promotion strategy because he is about to launch a new product called “One Corner”, used as a detergent.

Required:

Advise Kofi Kodua on TWO (2) effective promotion tools to raise customers’ consciousness about the new product. (5 marks)

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  • 10 Marks

BMIS – May 2020 – L1 – Q4a – Operations strategy

Identify and explain the most appropriate plant layout for a fishing boat manufacturing company and outline its advantages.

A fishing boat manufacturing company at Elmina intends to expand its business and has decided to locate another production facility at Winneba.

Required:
Identify and explain the most appropriate plant layout for the company’s operations and explain FOUR (4) advantages associated with the selected plant layout. (10 marks)

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  • 10 Marks

BMIS – May 2019 – L1 – Q3b – Operations strategy

Explain the costs associated with producing quality products in reference to the four types of quality cost.

Quality Management is a prerequisite for every industrial concern. Producing high-quality products as opposed to poor-quality products is a preferred option when it comes to determining demand for goods and services. However, some argue that producing higher-quality output increases costs, as more expensive resources are likely to be required to achieve a higher standard. Others argue that poor-quality output will lead to customer dissatisfaction, which generates costs associated with complaint resolution and loss of revenue as customers move to competitors.

Required:
In reference to the FOUR (4) types of quality cost, explain the costs associated with producing quality products. (10 marks)

 

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  • 6 Marks

BMIS – Nov 2016 – L1 – Q2a – Operations strategy

Identify reasons for employee resistance to the implementation of Total Quality Management (TQM).

Your company has implemented a Total Quality Management approach (TQM), but this has been resisted by most of the employees. State THREE reasons that might have accounted for such resistance. (6 marks)

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  • 10 Marks

BMIS – March 2024 – L1 – Q4b – Operations strategy

Explain Total Quality Management (TQM) and outline four conditions for its successful implementation in organizations facing employee resistance.

Both manufacturing and service organisations are making increasing use of Total Quality Management (TQM) in their attempt to achieve operational efficiency. However, its implementation has been met with some form of resistance from employees who do not seem to fully appreciate the concept.

Required: i) Explain Total Quality Management (TQM). (2 marks) ii) Outline FOUR (4) conditions which must prevail for the successful implementation of the Total Quality Management (TQM) concept. (8 marks)

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  • 10 Marks

BMIS – March 2024 – L1 – Q4a – Operations strategy

Explain five remedies to solve the fundamental problem of poor customer service in organizations implementing promotional campaigns.

Most organisations implement promotional campaigns with the objective of attracting new customers and retaining existing ones. The sad news is that their objectives are never realised because they fail to solve the fundamental problem of poor customer services.

Required: Explain FIVE (5) remedies which can be used to solve this fundamental problem.

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  • 10 Marks

BMIS – Nov 2017 – L1 – Q7b – Operations strategy

b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs. Required: i) Distinguish between Quality Management, Quality Assurance, and Quality Control. (6 marks) ii) Outline any TWO of the five general activities involved in quality management systems. (4 marks)

b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs.

Required:
i) Distinguish between Quality Management, Quality Assurance, and Quality Control.
(6 marks)

ii) Outline any TWO of the five general activities involved in quality management systems.
(4 marks)

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