Process Improvement – NBC Institute

MA – April 2022 – L2 – Q2a – Activity-based costing

Evaluate the bottleneck resource at Pikambi Hospital and suggest ways to reduce turnaround time.

Question

The Pikambi Hospital serves a community with a population of about 20,000. For Out Patients Department (OPD) services, there are three basic stages to seeing the doctor which have been described below:

Stage 1
Records: This is where files of patients are kept. On arrival, a patient presents the identity card together with the National Health Insurance Scheme (NHIS) card. There are two biometric verification machines to confirm the validity of the card and recording of basic personal data on the claim forms. The process takes approximately 10 minutes per machine. Workers here work from 6:00 am to 4:00 pm.

Stage 2
Vitals: Here vital personal information about the patient’s current health status is checked; i.e. temperature, pulse, blood pressure, weight, and sugar levels. There is one machine with 5 nurses. It takes some 6 minutes for one patient to go through the process. The unit also works from 6:00 am to 4:00 pm.

Stage 3
Consultation: There are six doctors who run six-hour shifts a day. Each doctor spends an average of 15 minutes seeing a patient. The community has been complaining about the turnaround period and blames it on the incompetence of the nurses to the extent that sometimes patients stay in queues for long hours and return home unattended.

Required:

i) With appropriate computations, evaluate and assess the bottleneck resource(s) at Pikambi Hospital. (6 marks)

ii) Suggest THREE (3) ways by which the turnaround time can be reduced at the hospital. (6 marks)

Answer

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Tags: Bottleneck Resources, Hospital Management, Process Improvement, Turnaround Time
Level: Level 2

Topic: Activity-based costing
Series: APR 2023

BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems

Explain Business Process Re-engineering (BPR) and discuss how technology can change business activities.

Question

CLife is a large manufacturing firm dealing in several product lines. Currently, there are plans to explore other foreign markets for its products. Forty staff are tasked with matching goods received notes with orders and then with invoices.

It has been observed that an appreciable length of time is spent trying to find out why some of the sets of three documents do not agree.

While some managers recommend the computerisation of the existing process to facilitate matching, others propose the use of Business Process Re-engineering.

a) Explain Business Process Re-engineering.

(3 marks)

b) State FIVE characteristics of a re-engineered business process. (5 marks)
c) Explain SIX examples of how technology can change the way business activities are conducted, with reference to the CLife scenario where appropriate. (12 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Business Process Re-engineering, Organisational Efficiency, Process Improvement, Technology
Level: Level 1

Topic: Business and Organisational Structure, Introduction to information technology and information systems
Series: NOV 2015

MA – April 2022 – L2 – Q2a – Activity-based costing

Evaluate the bottleneck resource at Pikambi Hospital and suggest ways to reduce turnaround time.

Question

Required:

i) With appropriate computations, evaluate and assess the bottleneck resource(s) at Pikambi Hospital. (6 marks)

ii) Suggest THREE (3) ways by which the turnaround time can be reduced at the hospital. (6 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Bottleneck Resources, Hospital Management, Process Improvement, Turnaround Time
Level: Level 2

Topic: Activity-based costing
Series: APR 2023

BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems

Explain Business Process Re-engineering (BPR) and discuss how technology can change business activities.

Question

It has been observed that an appreciable length of time is spent trying to find out why some of the sets of three documents do not agree.

While some managers recommend the computerisation of the existing process to facilitate matching, others propose the use of Business Process Re-engineering.

a) Explain Business Process Re-engineering.

(3 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Business Process Re-engineering, Organisational Efficiency, Process Improvement, Technology
Level: Level 1

Topic: Business and Organisational Structure, Introduction to information technology and information systems
Series: NOV 2015

Question Tag: Process Improvement

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MA – April 2022 – L2 – Q2a – Activity-based costing

Evaluate the bottleneck resource at Pikambi Hospital and suggest ways to reduce turnaround time.

BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems

Explain Business Process Re-engineering (BPR) and discuss how technology can change business activities.

MA – April 2022 – L2 – Q2a – Activity-based costing

Evaluate the bottleneck resource at Pikambi Hospital and suggest ways to reduce turnaround time.

BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems

Explain Business Process Re-engineering (BPR) and discuss how technology can change business activities.

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MA – April 2022 – L2 – Q2a – Activity-based costing

Evaluate the bottleneck resource at Pikambi Hospital and suggest ways to reduce turnaround time.

You're reporting an error for "MA – April 2022 – L2 – Q2a – Activity-based costing"

BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems

Explain Business Process Re-engineering (BPR) and discuss how technology can change business activities.

You're reporting an error for "BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems"

MA – April 2022 – L2 – Q2a – Activity-based costing

Evaluate the bottleneck resource at Pikambi Hospital and suggest ways to reduce turnaround time.

You're reporting an error for "MA – April 2022 – L2 – Q2a – Activity-based costing"

BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems

Explain Business Process Re-engineering (BPR) and discuss how technology can change business activities.

You're reporting an error for "BMIS – Nov 2015 – L1 – Q2 – Business and organisational structure, Introduction to information technology and information systems"

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