Question Tag: Performance Measurement

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MA – Nov 2024 – L2 – Q3a – Flexible Budget and Variance Analysis

Preparation of a flexible budget and calculation of sales, material, and labour variances.

The budget and actual income statement of Shatta Company PLC for the month of April have been presented in the table below:

Budget Actual
Output (production and sales) 10,000 9,000
GH¢ GH¢
Sales Revenue 175,000 162,000
Raw Materials (80,000) (100,000 meters) (64,380) (74,000 meters)
Labour (35,000) (5,000 hours) (30,960) (4,300 hours)
Fixed Overheads (35,000) (36,225)
Operating Profit 25,000 30,435

Required:

i) Prepare a flexible budget for Shatta Company PLC.

ii) Calculate the following variances using the marginal costing system:

  • Sales (price, volume)
  • Material (price and usage)
  • Labour (rate and efficiency)

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FM – May 2023 – L3 – Q5b – Corporate Governance and Financial Strategy

Discuss ways to motivate managers to align with and achieve stakeholder objectives.

b. Discuss FOUR ways to encourage managers to achieve stakeholder objectives. (6 Marks)

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PM – Nov 2024 – L2 – Q7a – Divisional Performance Measurement

Definitions of Responsibility Accounting, Investment Centre, Return on Investment (ROI), and Residual Income.

Define the following concepts:

i. Responsibility accounting
ii. An investment centre
iii. Return on Investment (ROI)
iv. Residual income

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PM – Nov 2016 – L2 – Q3 – Costing Systems and Techniques

Question tests understanding of Activity Based Costing features and benefits, along with organizational performance measurement through financial and non-financial indicators.

Adelab Nigeria Limited is a manufacturer of industrial gear. Over the years, the company has collected, allocated and absorbed overhead cost based on the traditional absorption costing technique.

The current economic recession in the country and stiff competition in the market are seriously affecting the company’s performance and market share as its competitors have in recent times, introduced discounts to their customers. The customers of Adelab have therefore been putting pressure on the company to follow suit and few of these customers have started patronising the company’s competitors who offer discounts on every purchase.

To address these problems and other strategic and operational issues affecting the company, the Board of Directors of Adelab decided recently to appoint a seasoned management expert as Business Process Executive (BPE). The BPE recently advised the Board to organise a management retreat. The focus of the retreat is strategic management, cost control and performance management. During the course of the retreat, new costing techniques such as activity based management, life cycle costing, target costing, Kaizen costing, throughput accounting, backflush accounting, just in time approach to inventory management, etc., were discussed by the BPE. The need to also consider both financial and non-financial performance measurements was also discussed. The BPE further highlighted the need for the company to link its Key Performance Indicators (KPIs) to its strategic and operational Critical Success Factors (CSF), to achieve a better focus and improve its financial performance.

In a board meeting after the retreat, the following discussions took place:
Technical Director: “To improve our financial performance I think I will have to agree
with the BPE‟s submission at the retreat that we replace absorption costing approach
with an Activity Based Costing (ABC) system. I believe this will help us to put a tap on
cost and thus improve cost control and increase profit margins. We can then pass
some of these costs reduction to our customers in form of discounts”.
Managing Director: “Yes, I agree with your opinion but I also think we need to
monitor our performance in both financial and non-financial terms. For example, loss
of sales could be due to charging a higher price than our competitors and as well as
producing bad quality product. I therefore think that, while we should consider
introducing activity based costing, we should also consider ways in which the
company could monitor and assess performance on a wider basis”.

You are required to:

a. Describe FIVE key features of Activity Based Costing (ABC) and provide SIX advantages and FOUR disadvantages of adopting Activity Based Costing (ABC) approach to cost accumulation. (10 Marks)

b. Explain the need for the measurement of organisational and managerial performance giving examples of the range of financial and non-financial performance measures that might be used. (10 Marks)

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PM – Nov 2020 – L2 – Q5 – Balanced Scorecard

Analyze the performance of DAT Air using the Balanced Scorecard approach and propose relevant goals and performance measures for each of the perspectives.

QUESTION 5
Dat Air was founded in January 2010 by Dr. Daniel Taiwo and the airline has been
branded as a low-cost airline in Nigeria. Dat Air‟s strategy is to operate as a low-cost and highly efficient airline, and it does this by:
(i) Operating mostly in cities where other airlines do not fly to reduce landing
cost;
(ii) Using only one aircraft model in order to reduce maintenance and operational
costs. These planes are leased rather than bought outright;
(iii) Having only one category of seat class; there is no pre-allocated seats or in-
flight entertainment; and to
(iv) Focus on e-commerce with customers both booking tickets and checking in
for flights online. Customers who booked well in advance before the flight
date enjoy substantial discount.
The airline was given an „on time arrival‟ ranking of second best by the
Nigerian aviation authority, who rank all 20 airlines operating locally in the
country based on the number of flights which arrive on time at their
destinations. 48 Dat Air flights were cancelled in 2018 compared to 35 in
2017. This increase was due to an increase in the staff absentee rate at Dat
Air from 5 days per staff member per year to 7 days.
The average „ground turnaround time‟ for airlines in Nigeria is 2 hours,
meaning that, on average, planes are on the ground for cleaning, refuelling,
etc for 2 hours before departing again. Customer satisfaction surveys have
shown that 90% of customers are happy with the standard of cleanliness on
Dat Air‟s planes.
The number of passengers carried by the airline has grown from 200,000
passengers on a total of 2,107 flights in 2010 to 650,000 passengers on
5,320 flights in 2018. The overall growth of the airline has been helped by
the limited route licensing policy of the Nigerian government, which has
given DAT Air almost monopoly status on some of its routes. However, the
government is now set to change this policy with almost immediate effect,
and it has become more important than ever to monitor performance
effectively.
This has necessitated the management of Dat Air to examine the airline‟s
performance using the balanced scorecard model. This will enable the
management to discover areas where improvement is needed in its
operations.
Required:
a. Describe each of the FOUR perspectives of the balanced scorecard.
(6 Marks)
b. For each perspective of the balanced scorecard, identify ONE goal
together with a corresponding performance measure which could be
used by DAT Air to measure the company‟s performance. The goals
and performance measures should be specifically relevant to Dat Air.
For each pair of goals and performance measures, explain why you
have chosen them. (9 Marks)
c. Appraise the usefulness of the balanced scorecard as a performance
evaluation technique. (5 Marks)
(Total 20 Marks)

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FA – May 2012 – L1 – SA – Q27 – Accounting Concepts

Identifying the most suitable account for performance comparison in a growing business.

Which account should a rapidly growing business organization with multiple units that is interested in comparing the performance and weakness of each unit adopt?

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PM – May 2019 – L2 – Q4 – Balanced Scorecard

Analyze BOK's financial performance and evaluate its balanced scorecard metrics for decision-making.

BOK is an autonomous division of Large Plc. BOK carries out large engineering jobs to individual customer specifications. The manager of the division will retire within next year, and Henry Femi, the CEO of Large Plc., has used a recruitment agency to identify a suitable successor, Mary Tako. Henry believes that Mary has excellent relevant experience in another company in the country and has offered her a 4-year contract position at BOK. The terms of the offer include a generous compensation package linked to the profit earned by BOK during the 4 years. Henry believes that BOK has been a very successful division and that a high-calibre manager, such as Mary, has great potential to continue to expand that success. In order to impress Mary on the recent success of BOK, Henry provided her with the following comparative financial data about the recent performance of the division (Table 1):

Table 1: Comparative Financial Data

2018 2017
Turnover 27,000,000 26,000,000
Net profit 5,600,000 5,200,000
Bad debts 132,000 130,000

It can be assumed that the inflation rate in each of the two years was 3% per annum.

Mary indicated that she would need some additional information before deciding on whether to accept the employment offer. The following is an extract from a balanced scorecard (Table 2) which was prepared at Mary’s request:

Table 2: Balanced Scorecard Data

Theme 2018 2017
Customer theme:
Number of customers 120 100
Average revenue per customer (₦) 225,000 260,000
Market share 9% 8%
Internal process theme:
Percentage of jobs completed with errors 3% 4%
Average job completion time (days) 5.5 7
Learning & growth themes:
Staff turnover rate 10% 5%
Training expenditure (₦) 1,000,000 1,000,000

Required:

a. i. Analyze the change in the financial performance of BOK between 2017 and 2018 using the information provided in Table 1. (3 Marks)

ii. Evaluate the change in the performance of BOK between 2017 and 2018, using the information contained in the balanced scorecard (Table 2). In addition, discuss the significant reasons why this analysis may be more relevant than your answer to part (ai) in helping Mary to decide whether or not to accept the offer. (13 Marks)

b. Mary has indicated that she would only be willing to accept the employment offer if she can be convinced about the potential for growth in the division. As the outgoing manager, you are required to provide her with an analysis of BOK’s competitive position and growth prospects based on the information provided. (4 Marks)

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SCS – May 2021 – L3 – Q4b – Strategy implementation

Identify and present the four perspectives of the Balanced Scorecard and outcome measures relevant to SBL’s performance using case information.

In a table format with the heading “Perspective” and “Outcome measures,” identify the Balanced Scorecard FOUR (4) aspects of performance using the information provided from the SBL case study. (12 marks)

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SCS – May 2021 – L3 – Q4a – Strategy implementation

Explain the relevance of the Balanced Scorecard in measuring SBL’s performance as a Critical Success Factor.

The board is concerned that currently there is no formalized method to evaluate the strategic performance of SBL. At a board meeting to brainstorm, Bismark suggested the use of a Balanced Scorecard but his only concern was that it applies to the service industry. Debora Dede Boateng disagrees.

Required:
a) Explain to the board why the Balanced Scorecard can be used or otherwise as a Critical Success Factor (CSF) when measuring the performance of SBL. (8 marks)

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PM – Mar/Jul 2020 – L2 – Q4 – PM – Mar/Jul 2020 – L2 – Q4 – Economic Value Added (EVA) and Regulatory ROCE for Ibok Power Nigeria Limited

Evaluate the performance of Ibok Power Nigeria Limited using EVA and regulatory ROCE, discussing impacts on performance management.

Ibok Power Nigeria Limited (IPN) is a power utility company providing power distribution services to the public and businesses of Southern Nigeria. The company was formed when the government-owned Power Holding Company of Nigeria was broken up into regional utility companies (one of which was IPN) and sold into private ownership over four years ago.

As a vital utility for the economy of Nigeria, power services are a government-regulated industry. The regulator is principally concerned that IPN does not abuse its monopoly position in the regional market to unjustifiably increase prices. The majority of services (80%) are controlled by the regulator, who sets an acceptable return on capital employed (ROCE) level and ensures that the pricing of IPN within these areas does not breach this level. The remaining services, such as the provision of meters and contract repair services, are unregulated, and IPN can charge a market rate for these. The regulator calculates its ROCE figure based on its own valuation of the capital assets being used in regulated services and the operating profit from those regulated services.

The target pre-tax ROCE set by the regulator is 6%. If IPN were to breach this figure, then the regulator could fine the company. In the past, other such companies have paid fines amounting to millions of naira.

The board of IPN is trying to drive the performance for the benefit of shareholders. This is a new experience for many at IPN, who left the public sector four years ago. In order to better communicate the objective of maximising shareholders’ wealth, the board has decided to introduce economic value added (EVA) as the key performance indicator.

The finance director has provided the following financial information for the year ending September 30, 2018:
Ibok Power Services

Notes:
(i)
(ii) Economic depreciation is assessed to be N41.5bn in 2018. In previous years, economic and accounting depreciation were assumed to be the same.
(iii) Tax is the cash paid in the current year (N4.5bn) and includes an adjustment of N0.25bn for deferred tax provisions. No deferred tax balance existed before 2018.
(iv) The provision for doubtful debts was N2.25bn in 2018.
(v) The research and development project is not capitalised and is expected to benefit the company in the long-term. 2018 is the first year of this project.
(vi) IPN’s cost of capital is as follows:
Equity: 16%
Debt (pre-tax): 5%
(vii) Capital structure: 40% equity, 60% debt.

Required:
(a) Evaluate the performance of IPN using EVA. (13 Marks)
(b) Assess whether IPN meets its regulatory ROCE target and comment on the impact of such a constraint on performance management at IPN. (7 Marks)

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MA – Nov 2024 – L2 – Q3a – Flexible Budget and Variance Analysis

Preparation of a flexible budget and calculation of sales, material, and labour variances.

The budget and actual income statement of Shatta Company PLC for the month of April have been presented in the table below:

Budget Actual
Output (production and sales) 10,000 9,000
GH¢ GH¢
Sales Revenue 175,000 162,000
Raw Materials (80,000) (100,000 meters) (64,380) (74,000 meters)
Labour (35,000) (5,000 hours) (30,960) (4,300 hours)
Fixed Overheads (35,000) (36,225)
Operating Profit 25,000 30,435

Required:

i) Prepare a flexible budget for Shatta Company PLC.

ii) Calculate the following variances using the marginal costing system:

  • Sales (price, volume)
  • Material (price and usage)
  • Labour (rate and efficiency)

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FM – May 2023 – L3 – Q5b – Corporate Governance and Financial Strategy

Discuss ways to motivate managers to align with and achieve stakeholder objectives.

b. Discuss FOUR ways to encourage managers to achieve stakeholder objectives. (6 Marks)

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PM – Nov 2024 – L2 – Q7a – Divisional Performance Measurement

Definitions of Responsibility Accounting, Investment Centre, Return on Investment (ROI), and Residual Income.

Define the following concepts:

i. Responsibility accounting
ii. An investment centre
iii. Return on Investment (ROI)
iv. Residual income

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PM – Nov 2016 – L2 – Q3 – Costing Systems and Techniques

Question tests understanding of Activity Based Costing features and benefits, along with organizational performance measurement through financial and non-financial indicators.

Adelab Nigeria Limited is a manufacturer of industrial gear. Over the years, the company has collected, allocated and absorbed overhead cost based on the traditional absorption costing technique.

The current economic recession in the country and stiff competition in the market are seriously affecting the company’s performance and market share as its competitors have in recent times, introduced discounts to their customers. The customers of Adelab have therefore been putting pressure on the company to follow suit and few of these customers have started patronising the company’s competitors who offer discounts on every purchase.

To address these problems and other strategic and operational issues affecting the company, the Board of Directors of Adelab decided recently to appoint a seasoned management expert as Business Process Executive (BPE). The BPE recently advised the Board to organise a management retreat. The focus of the retreat is strategic management, cost control and performance management. During the course of the retreat, new costing techniques such as activity based management, life cycle costing, target costing, Kaizen costing, throughput accounting, backflush accounting, just in time approach to inventory management, etc., were discussed by the BPE. The need to also consider both financial and non-financial performance measurements was also discussed. The BPE further highlighted the need for the company to link its Key Performance Indicators (KPIs) to its strategic and operational Critical Success Factors (CSF), to achieve a better focus and improve its financial performance.

In a board meeting after the retreat, the following discussions took place:
Technical Director: “To improve our financial performance I think I will have to agree
with the BPE‟s submission at the retreat that we replace absorption costing approach
with an Activity Based Costing (ABC) system. I believe this will help us to put a tap on
cost and thus improve cost control and increase profit margins. We can then pass
some of these costs reduction to our customers in form of discounts”.
Managing Director: “Yes, I agree with your opinion but I also think we need to
monitor our performance in both financial and non-financial terms. For example, loss
of sales could be due to charging a higher price than our competitors and as well as
producing bad quality product. I therefore think that, while we should consider
introducing activity based costing, we should also consider ways in which the
company could monitor and assess performance on a wider basis”.

You are required to:

a. Describe FIVE key features of Activity Based Costing (ABC) and provide SIX advantages and FOUR disadvantages of adopting Activity Based Costing (ABC) approach to cost accumulation. (10 Marks)

b. Explain the need for the measurement of organisational and managerial performance giving examples of the range of financial and non-financial performance measures that might be used. (10 Marks)

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PM – Nov 2020 – L2 – Q5 – Balanced Scorecard

Analyze the performance of DAT Air using the Balanced Scorecard approach and propose relevant goals and performance measures for each of the perspectives.

QUESTION 5
Dat Air was founded in January 2010 by Dr. Daniel Taiwo and the airline has been
branded as a low-cost airline in Nigeria. Dat Air‟s strategy is to operate as a low-cost and highly efficient airline, and it does this by:
(i) Operating mostly in cities where other airlines do not fly to reduce landing
cost;
(ii) Using only one aircraft model in order to reduce maintenance and operational
costs. These planes are leased rather than bought outright;
(iii) Having only one category of seat class; there is no pre-allocated seats or in-
flight entertainment; and to
(iv) Focus on e-commerce with customers both booking tickets and checking in
for flights online. Customers who booked well in advance before the flight
date enjoy substantial discount.
The airline was given an „on time arrival‟ ranking of second best by the
Nigerian aviation authority, who rank all 20 airlines operating locally in the
country based on the number of flights which arrive on time at their
destinations. 48 Dat Air flights were cancelled in 2018 compared to 35 in
2017. This increase was due to an increase in the staff absentee rate at Dat
Air from 5 days per staff member per year to 7 days.
The average „ground turnaround time‟ for airlines in Nigeria is 2 hours,
meaning that, on average, planes are on the ground for cleaning, refuelling,
etc for 2 hours before departing again. Customer satisfaction surveys have
shown that 90% of customers are happy with the standard of cleanliness on
Dat Air‟s planes.
The number of passengers carried by the airline has grown from 200,000
passengers on a total of 2,107 flights in 2010 to 650,000 passengers on
5,320 flights in 2018. The overall growth of the airline has been helped by
the limited route licensing policy of the Nigerian government, which has
given DAT Air almost monopoly status on some of its routes. However, the
government is now set to change this policy with almost immediate effect,
and it has become more important than ever to monitor performance
effectively.
This has necessitated the management of Dat Air to examine the airline‟s
performance using the balanced scorecard model. This will enable the
management to discover areas where improvement is needed in its
operations.
Required:
a. Describe each of the FOUR perspectives of the balanced scorecard.
(6 Marks)
b. For each perspective of the balanced scorecard, identify ONE goal
together with a corresponding performance measure which could be
used by DAT Air to measure the company‟s performance. The goals
and performance measures should be specifically relevant to Dat Air.
For each pair of goals and performance measures, explain why you
have chosen them. (9 Marks)
c. Appraise the usefulness of the balanced scorecard as a performance
evaluation technique. (5 Marks)
(Total 20 Marks)

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FA – May 2012 – L1 – SA – Q27 – Accounting Concepts

Identifying the most suitable account for performance comparison in a growing business.

Which account should a rapidly growing business organization with multiple units that is interested in comparing the performance and weakness of each unit adopt?

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PM – May 2019 – L2 – Q4 – Balanced Scorecard

Analyze BOK's financial performance and evaluate its balanced scorecard metrics for decision-making.

BOK is an autonomous division of Large Plc. BOK carries out large engineering jobs to individual customer specifications. The manager of the division will retire within next year, and Henry Femi, the CEO of Large Plc., has used a recruitment agency to identify a suitable successor, Mary Tako. Henry believes that Mary has excellent relevant experience in another company in the country and has offered her a 4-year contract position at BOK. The terms of the offer include a generous compensation package linked to the profit earned by BOK during the 4 years. Henry believes that BOK has been a very successful division and that a high-calibre manager, such as Mary, has great potential to continue to expand that success. In order to impress Mary on the recent success of BOK, Henry provided her with the following comparative financial data about the recent performance of the division (Table 1):

Table 1: Comparative Financial Data

2018 2017
Turnover 27,000,000 26,000,000
Net profit 5,600,000 5,200,000
Bad debts 132,000 130,000

It can be assumed that the inflation rate in each of the two years was 3% per annum.

Mary indicated that she would need some additional information before deciding on whether to accept the employment offer. The following is an extract from a balanced scorecard (Table 2) which was prepared at Mary’s request:

Table 2: Balanced Scorecard Data

Theme 2018 2017
Customer theme:
Number of customers 120 100
Average revenue per customer (₦) 225,000 260,000
Market share 9% 8%
Internal process theme:
Percentage of jobs completed with errors 3% 4%
Average job completion time (days) 5.5 7
Learning & growth themes:
Staff turnover rate 10% 5%
Training expenditure (₦) 1,000,000 1,000,000

Required:

a. i. Analyze the change in the financial performance of BOK between 2017 and 2018 using the information provided in Table 1. (3 Marks)

ii. Evaluate the change in the performance of BOK between 2017 and 2018, using the information contained in the balanced scorecard (Table 2). In addition, discuss the significant reasons why this analysis may be more relevant than your answer to part (ai) in helping Mary to decide whether or not to accept the offer. (13 Marks)

b. Mary has indicated that she would only be willing to accept the employment offer if she can be convinced about the potential for growth in the division. As the outgoing manager, you are required to provide her with an analysis of BOK’s competitive position and growth prospects based on the information provided. (4 Marks)

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SCS – May 2021 – L3 – Q4b – Strategy implementation

Identify and present the four perspectives of the Balanced Scorecard and outcome measures relevant to SBL’s performance using case information.

In a table format with the heading “Perspective” and “Outcome measures,” identify the Balanced Scorecard FOUR (4) aspects of performance using the information provided from the SBL case study. (12 marks)

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SCS – May 2021 – L3 – Q4a – Strategy implementation

Explain the relevance of the Balanced Scorecard in measuring SBL’s performance as a Critical Success Factor.

The board is concerned that currently there is no formalized method to evaluate the strategic performance of SBL. At a board meeting to brainstorm, Bismark suggested the use of a Balanced Scorecard but his only concern was that it applies to the service industry. Debora Dede Boateng disagrees.

Required:
a) Explain to the board why the Balanced Scorecard can be used or otherwise as a Critical Success Factor (CSF) when measuring the performance of SBL. (8 marks)

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PM – Mar/Jul 2020 – L2 – Q4 – PM – Mar/Jul 2020 – L2 – Q4 – Economic Value Added (EVA) and Regulatory ROCE for Ibok Power Nigeria Limited

Evaluate the performance of Ibok Power Nigeria Limited using EVA and regulatory ROCE, discussing impacts on performance management.

Ibok Power Nigeria Limited (IPN) is a power utility company providing power distribution services to the public and businesses of Southern Nigeria. The company was formed when the government-owned Power Holding Company of Nigeria was broken up into regional utility companies (one of which was IPN) and sold into private ownership over four years ago.

As a vital utility for the economy of Nigeria, power services are a government-regulated industry. The regulator is principally concerned that IPN does not abuse its monopoly position in the regional market to unjustifiably increase prices. The majority of services (80%) are controlled by the regulator, who sets an acceptable return on capital employed (ROCE) level and ensures that the pricing of IPN within these areas does not breach this level. The remaining services, such as the provision of meters and contract repair services, are unregulated, and IPN can charge a market rate for these. The regulator calculates its ROCE figure based on its own valuation of the capital assets being used in regulated services and the operating profit from those regulated services.

The target pre-tax ROCE set by the regulator is 6%. If IPN were to breach this figure, then the regulator could fine the company. In the past, other such companies have paid fines amounting to millions of naira.

The board of IPN is trying to drive the performance for the benefit of shareholders. This is a new experience for many at IPN, who left the public sector four years ago. In order to better communicate the objective of maximising shareholders’ wealth, the board has decided to introduce economic value added (EVA) as the key performance indicator.

The finance director has provided the following financial information for the year ending September 30, 2018:
Ibok Power Services

Notes:
(i)
(ii) Economic depreciation is assessed to be N41.5bn in 2018. In previous years, economic and accounting depreciation were assumed to be the same.
(iii) Tax is the cash paid in the current year (N4.5bn) and includes an adjustment of N0.25bn for deferred tax provisions. No deferred tax balance existed before 2018.
(iv) The provision for doubtful debts was N2.25bn in 2018.
(v) The research and development project is not capitalised and is expected to benefit the company in the long-term. 2018 is the first year of this project.
(vi) IPN’s cost of capital is as follows:
Equity: 16%
Debt (pre-tax): 5%
(vii) Capital structure: 40% equity, 60% debt.

Required:
(a) Evaluate the performance of IPN using EVA. (13 Marks)
(b) Assess whether IPN meets its regulatory ROCE target and comment on the impact of such a constraint on performance management at IPN. (7 Marks)

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