Performance Management – NBC Institute

CSME – Nov 2019 – L2 – Q1 – Strategic Implementation

Discusses Fitzgerald and Moon’s building block model and applies it to Premier Insurance Plc.’s strategic performance evaluation, recommending new strategies based on the model.

Question

Premier Insurance Plc. (PIP) was incorporated in 2000. It commenced insurance business in 2001. 49% of the company’s equity was held by its foreign technical partners, with the remaining 51% held by Nigerians. The company’s technical agreement required that the technical partners produce the Managing Director while the Nigerian shareholders provide the Chairman and Deputy Managing Director. As a result of this arrangement, Mr. R. Stalwart emerged as Managing Director, Chief E. Acquah as Chairman, and Mr. D. Dede as Deputy Managing Director.

Business Outlook
The company’s premium and investment incomes were rising steadily until 2010. The company’s profits were further buoyed by rental income realized from its heavy investment in real estate. The company also enjoyed significant government patronage due to the strong connection of its chairman, who was a leader of the ruling party.

However, in 2010, the global economic crisis impacted the Nigerian economy, leading the technical partners to reduce their investment from 49% to 10%. This caused Mr. Stalwart to resign as Managing Director. Simultaneously, the loss of government support led to a dramatic drop in income from government and multinational business accounts. These factors, coupled with a slump in the real estate market, led to a significant decline in profits.

Re-organisation
Following the resignation of Mr. Stalwart, the new investors demanded a re-organisation of the company. Mr. Dede was appointed as the new Managing Director with the mandate to evaluate the company’s strategic performance and develop a strategy to improve its market performance.

Required:
(a) Discuss Fitzgerald and Moon’s building block model for analyzing performance management systems in service industries. (12 Marks)

(b) Apply the Fitzgerald and Moon building block model to evaluate the strategic performance of Premier Insurance Plc. (20 Marks)

(c) Summarize the outcome of the evaluation of the performance management system of Premier Insurance Plc. and recommend elements of a new strategy for the company based on the Fitzgerald and Moon building block model. (8 Marks)

Answer

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Tags: Performance Management, Performance metrics, Service Industries, Strategic Reorganization
Level: Level 2

Topic: Strategy implementation
Series: NOV 2019

SCS – May 2021 – L3 – Q8 – Capital structure

Explain the objectives of transfer pricing in SBL and the potential conflict between entity goal congruence and divisional autonomy.

Question

Divisional managers are concerned about SBL’s objective of transfer pricing. As a Business Advisor, explain to the divisional managers the transfer pricing objective of SBL, as it is often in conflict with “entity goal congruence” and “division autonomy.” (10 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Divisional Autonomy, Goal Congruence, Performance Management, Transfer Pricing
Level: Level 3

Series: MAY 2021

SCS – March 2023 – L3 – Q5 – Strategy implementation

Uses Fitzgerald and Moon’s performance measurement dimensions to link LCH’s performance assessment to corporate strategy.

Question

Fitzgerald and Moon (1996) provided a framework for analysing performance management systems in service industries like a hospital. They suggested that a performance management system in a service organisation can be analysed as a combination of three building blocks, namely:
i) Dimensions
ii) Standards
iii) Rewards.

Required:
Using Dimensions as a tool for performance measurement, discuss how LCH could link performance assessment to corporate strategy.
(10 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Corporate Strategy, Healthcare, Performance Dimensions, Performance Management, Service Industries
Level: Level 3

Topic: Strategy implementation
Series: MAR 2023

PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems

Explains types of information required by different management levels and the qualities of good information.

Question

Performance management incorporates activities that aim to ensure that goals are consistently met in an effective and efficient manner. In order to achieve this, management requires reliable systems to support them in decision making.

Required:
Explain, with examples, the common types of information that are required by various levels of management for effective decision making, stating the qualities needed to classify such information as good. (20 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Decision Making, Information Quality, Management Information, Operational, Performance Management, Strategic, Tactical
Level: Level 2

Topic: Management Information Systems
Series: MAR/JULY 2020

MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality

Discuss circumstances that may create self-interest threats in performance management.

Question

c) An Accountant is not immune from putting their interest ahead of organizational goals. The tendency to hide serious errors that might affect one’s competence as an Accountant cannot be discounted. This is especially the case when an increase in remuneration is based on performance assessment.

Required:
Explain TWO (2) examples of circumstances that may create self-interest threats in performance management. (5 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Ethical Challenges, Performance Management, Self-Interest Threats
Level: Level 2

Topic: Models of evaluation Quality
Series: NOV 2021

CSME – Nov 2019 – L2 – Q1 – Strategic Implementation

Discusses Fitzgerald and Moon’s building block model and applies it to Premier Insurance Plc.’s strategic performance evaluation, recommending new strategies based on the model.

Question

Required:
(a) Discuss Fitzgerald and Moon’s building block model for analyzing performance management systems in service industries. (12 Marks)

(b) Apply the Fitzgerald and Moon building block model to evaluate the strategic performance of Premier Insurance Plc. (20 Marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Performance Management, Performance metrics, Service Industries, Strategic Reorganization
Level: Level 2

Topic: Strategy implementation
Series: NOV 2019

SCS – May 2021 – L3 – Q8 – Capital structure

Explain the objectives of transfer pricing in SBL and the potential conflict between entity goal congruence and divisional autonomy.

Question

Answer

Find Related Questions by Tags, levels, etc.

Tags: Divisional Autonomy, Goal Congruence, Performance Management, Transfer Pricing
Level: Level 3

Series: MAY 2021

SCS – March 2023 – L3 – Q5 – Strategy implementation

Uses Fitzgerald and Moon’s performance measurement dimensions to link LCH’s performance assessment to corporate strategy.

Question

Required:
Using Dimensions as a tool for performance measurement, discuss how LCH could link performance assessment to corporate strategy.
(10 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Corporate Strategy, Healthcare, Performance Dimensions, Performance Management, Service Industries
Level: Level 3

Topic: Strategy implementation
Series: MAR 2023

PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems

Explains types of information required by different management levels and the qualities of good information.

Question

Answer

Find Related Questions by Tags, levels, etc.

Tags: Decision Making, Information Quality, Management Information, Operational, Performance Management, Strategic, Tactical
Level: Level 2

Topic: Management Information Systems
Series: MAR/JULY 2020

MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality

Discuss circumstances that may create self-interest threats in performance management.

Question

Required:
Explain TWO (2) examples of circumstances that may create self-interest threats in performance management. (5 marks)

Answer

Find Related Questions by Tags, levels, etc.

Tags: Ethical Challenges, Performance Management, Self-Interest Threats
Level: Level 2

Topic: Models of evaluation Quality
Series: NOV 2021

Question Tag: Performance Management

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CSME – Nov 2019 – L2 – Q1 – Strategic Implementation

Discusses Fitzgerald and Moon’s building block model and applies it to Premier Insurance Plc.’s strategic performance evaluation, recommending new strategies based on the model.

SCS – May 2021 – L3 – Q8 – Capital structure

Explain the objectives of transfer pricing in SBL and the potential conflict between entity goal congruence and divisional autonomy.

SCS – March 2023 – L3 – Q5 – Strategy implementation

Uses Fitzgerald and Moon’s performance measurement dimensions to link LCH’s performance assessment to corporate strategy.

PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems

Explains types of information required by different management levels and the qualities of good information.

MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality

Discuss circumstances that may create self-interest threats in performance management.

CSME – Nov 2019 – L2 – Q1 – Strategic Implementation

Discusses Fitzgerald and Moon’s building block model and applies it to Premier Insurance Plc.’s strategic performance evaluation, recommending new strategies based on the model.

SCS – May 2021 – L3 – Q8 – Capital structure

Explain the objectives of transfer pricing in SBL and the potential conflict between entity goal congruence and divisional autonomy.

SCS – March 2023 – L3 – Q5 – Strategy implementation

Uses Fitzgerald and Moon’s performance measurement dimensions to link LCH’s performance assessment to corporate strategy.

PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems

Explains types of information required by different management levels and the qualities of good information.

MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality

Discuss circumstances that may create self-interest threats in performance management.

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CSME – Nov 2019 – L2 – Q1 – Strategic Implementation

Discusses Fitzgerald and Moon’s building block model and applies it to Premier Insurance Plc.’s strategic performance evaluation, recommending new strategies based on the model.

You're reporting an error for "CSME – Nov 2019 – L2 – Q1 – Strategic Implementation"

SCS – May 2021 – L3 – Q8 – Capital structure

Explain the objectives of transfer pricing in SBL and the potential conflict between entity goal congruence and divisional autonomy.

You're reporting an error for "SCS – May 2021 – L3 – Q8 – Capital structure"

SCS – March 2023 – L3 – Q5 – Strategy implementation

Uses Fitzgerald and Moon’s performance measurement dimensions to link LCH’s performance assessment to corporate strategy.

You're reporting an error for "SCS – March 2023 – L3 – Q5 – Strategy implementation"

PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems

Explains types of information required by different management levels and the qualities of good information.

You're reporting an error for "PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems"

MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality

Discuss circumstances that may create self-interest threats in performance management.

You're reporting an error for "MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality"

CSME – Nov 2019 – L2 – Q1 – Strategic Implementation

Discusses Fitzgerald and Moon’s building block model and applies it to Premier Insurance Plc.’s strategic performance evaluation, recommending new strategies based on the model.

You're reporting an error for "CSME – Nov 2019 – L2 – Q1 – Strategic Implementation"

SCS – May 2021 – L3 – Q8 – Capital structure

Explain the objectives of transfer pricing in SBL and the potential conflict between entity goal congruence and divisional autonomy.

You're reporting an error for "SCS – May 2021 – L3 – Q8 – Capital structure"

SCS – March 2023 – L3 – Q5 – Strategy implementation

Uses Fitzgerald and Moon’s performance measurement dimensions to link LCH’s performance assessment to corporate strategy.

You're reporting an error for "SCS – March 2023 – L3 – Q5 – Strategy implementation"

PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems

Explains types of information required by different management levels and the qualities of good information.

You're reporting an error for "PM – Mar/Jul 2020 – L2 – Q6 – Performance Measurement Systems"

MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality

Discuss circumstances that may create self-interest threats in performance management.

You're reporting an error for "MA – Nov 2021 – L2 – Q2c – Models of evaluation Quality"

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