- 10 Marks
SCS – Nov 2023 – L3 – Q1b – Competitive advantage
Application of Johnson and Scholes’ six-step approach to achieve competitive advantage in the Shito industry.
Question
Mr. Martinson highlights the company’s CSFs to include lasting customer satisfaction, consistent taste, unrivaled quality, operational efficiency, and compliance with regulatory requirements. These are very essential considering the highly competitive environment within which NSL operates.
Required:
Using Johnson and Scholes’ six-step approach to using CSFs, explain the six-step approach NSL could employ to effectively achieve competitive advantage in the Shito industry.
(10 marks)
- Tags: Business Strategy, Competitive Advantage, CSFs
- Level: Level 3
- Topic: Competitive Advantage
- Series: NOV 2023